USA (Washington, DC) – Operations Director Services

(1) Vendor needs to provide operations director services.• Lead day-to-day organizational operations to ensure efficient, effective, and compliant service delivery across all programs.• Develop, implement, and continuously improve operational systems, policies, procedures, and internal controls.• Manage relationships with vendors and service providers to ensure cost-effective, high-quality support.• Monitor organizational performance metrics and operational outcomes, providing regular reporting to deputy director.• Support preparation for external audits and licensing reviews.• Assist deputy director with annual budgeting.• Partner with the deputy director to align operations staff with organizational strategy, while supporting professional development and role clarity.• Serve as primary security officer for ensuring security of all electronic data, HIPAA compliance, PCI compliance, etc.• Manage external IT vendor’s oversight of IT infrastructure, including hardware, software, network systems, and cybersecurity, ensuring reliable and secure operations.• Manage vendor relationships for IT support, security and SaaS tools, balancing cost-effectiveness with quality service.(2) This is not RFP; this is job posting. 

Onshore (USA Only);

Performance of the work will be Onsite.