USA (Washington, DC) – 24x7x365 988 Suicide and Crisis Lifeline Crisis Center Follow-Up Programs Service

(1) Vendor needs to provide 24x7x365 988 suicide and crisis lifeline crisis center follow-up programs service.    - Providing enhanced coordination of crisis stabilization, crisis respite, mobile crisis outreach (MCO) response services and other services on the crisis continuum of care.- The 988 suicide and crisis lifeline is a national hotline offering one-on-one support for mental health, suicide, and substance use-related problems for anyone 24/7 across the calls, texts and chats to 988 Lifeline are answered.- Develop or enhance and implement follow-up protocol initiated within 24 hours of referral or care transition that includes documented verbal or written consent.- Reducing unnecessary police, fire and emergency medical services engagement to allow first responders to focus on public safety.- Eligibility is limited to crisis centers that are part of the 988 suicide and crisis lifeline network and provide 24/7 services.  - People can also call, text, or chat 988 if they are worried about a loved one who may need crisis support.- Individuals referred to 911 and referrals from public safety answering points.- Contacts made via text message.- 988 call, chat, and text response data.(2) The contract period will be for three years.

Onshore (USA Organization Only);

Performance of the work will be onsite or offsite.