USA (Arizona) – Cloud-Based Online Reservation and Registration System

(1) Vendor needs to provide cloud-based online reservation and registration system. - Provide a cloud-based parks and recreation management system to be both cost-effective and fully capable of meeting the operational needs of the parks and recreation department.- System that enhances efficiency, streamlines processes, and reduces redundancies across all areas of use. - Account management and Customer Relationship Management (CRM) functionality.- Software must be scalable, reliable, and equipped to handle the department’s high volume of users, particularly during peak seasons, without service interruptions.- Website must align visually and functionally with the city’s main website, adhering to the city’s administrative branding and design standards.- System must demonstrate an ability to stay current with evolving technology standards, ensuring long-term functionality and alignment with the department’s commitment to excellence in service delivery.- Online registration portal is required that allows customers to create and manage their own accounts, update personal information, and complete purchases.- Supports multiple payment types including cash, credit card, debit, and google or apple pay.- Supports ability to issue refunds and user credits.- Supports a convenience fee model for processing debit and credit card transactions.- Accounting with support for multiple general ledger accounts.- Ability to integrate with third-party accounting system.- Marketing and email support, including SMS and voice notifications without requiring users to enter cell phone carrier.- Activity registrations including courses, classes, flex days camps, drop-ins, and custom sessions.- Respondents must provide implementation services, comprehensive training, ongoing support, and regular software updates for the proposed solution.(2) The contract period will be for three years. 

- Onshore (USA Organization Only);

Performance of the work will be Offsite.