USA (California) – Human-Generated Communication Access Real-Time Translation Services

(1) Vendor needs to provide human-generated Communication Access Real-Time Translation (CART) services. - Provide human-generated Communication Access Real-time Translation (CART) services to support effective communication and meaningful access for individuals who are deaf or hard of hearing in County meetings, hearings, trainings, events, programs, services, and other activities countywide.- Requires CART services for both recurring meetings and upon-request assignments for all county departments and programs. - Provide human-generated real-time captioning by qualified CART personnel.- Provide captioning in English unless otherwise specified by the county.- Deliver captions through accessible browser-based links and compatible integration with meeting platforms such as Zoom and Microsoft teams.- Provide transcripts upon request, in an accessible electronic format and edited if necessary.- Provide on-site CART display options when required by the county, including coordination regarding screen placement, seating, feed routing, and viewing access.- Provide customer support and operational communication before, during, and after assignments.- Recurring departmental or program meetings.- Hearings, panels, presentations, webinars, and special events.(2) The contract period will be for three years. (3) All the questions must be submitted no later than July 17, 2026.

- Onshore (USA Organization Only);

Performance of the work will be Offsite or Onsite.