USA (Dothan, Alabama) – Web-Based Inmate Communication Services

(1) Vendor needs to provide inmate communication services to the government authority located in Dothan, AL.- Community Corrections Inmate Communication System to include telephone calling, video visitation, messaging and inmate tablets.- The system must use web-based software. - System must include a customizable permissions scheme assignable to each staff user. - This includes the web-based technology used by staff, the technology used by contacts, and the technology used by inmates. -  The system must allow out-bound calls initiated by the inmate. - Staff must be able to play back recorded calls. - Staff must be able to download calls to easily review communications. - The system must allow for free calls from Intake devices and free calls to facility-designated phone numbers (attorneys, social workers, etc.). - System must natively block known “high-risk” numbers. - These include 800, 900, hotline, live operator, and other such telephone numbers. In addition, system should natively block 3-way calling attempts, chain dialing, and other phone-phreaking techniques. - System must be capable of billing communication costs directly to either end-user. - Instructional call prompts should be available in English and Spanish to inmates. - Tablet program must be administered by a single, web-based administrative platform. (2) A mandatory Pre-bid meeting will be held on June 25, 2026.

Onshore (USA Organization Only)

Performance of the work will be Offsite