USA (Virginia) – 24x7x365 Crisis Call Center and Dispatch Service

(1) Vendor needs to provide 24x7x365 crisis call center and dispatch service. - Provide clinically staffed, 24/7, call hub/crisis centers with telephonic crisis intervention services to all callers, meet 988 suicide and crisis lifeline operational guidelines regarding suicide risk assessment and engagement as well as offer air traffic control (ATC) quality coordination of crisis care in real-time.- Develop a tiered dispatch decision making framework for the below factors.- The contractor shall develop and maintain a dispatch analytics framework to systematically evaluate patterns in service delivery- Provide crisis phone, text, and web chat support and crisis communication and information services.- Such services should include, but are not limited to: a website, internet-based communication including chat capabilities, a telephone hotline, and text hotline capabilities for residents.- Provide immediate emergency interventions, crisis de-escalation, supportive listening services, referrals for hospitalization, information, and referral services via phone, text, and web communication methods.- Telephone hotline- A toll-free telephone hotline should be available and staffed 24 hours per day and 7 days per week, 365 days a year to provide immediate assistance.- The Crisis Call Center will initiate a mobile crisis response through the regional crisis hub serving the catchment area and/or a Marcus Alert response via established local protocols.- Provide crisis prevention marketing, communication, and information services.(2) All the questions must be submitted no later than July 1, 2026.(3) An optional pre-proposal conference will be held on June 24, 2026.

Onshore (USA Organization Only)

Performance of the work will be Onsite and offsite.